Fees
Fees are payable at the time of consultation by cash, cheque, credit card or EFTPOS.
The AMA fee structure forms the basis of our billing policy and our doctors charge the fees that reflect the time taken and degree of complexity in each consultation.
Our practice is equipped with Medicare On-Line. This facility allows the surgery to directly lodge your receipt for Medicare refunds, saving time for patients. Please ask our reception members for any information regarding this facility as well as fees.
Our Doctors will Bulk Bill Aged pensioners and Veterans Gold Card holders. Health Care card holders will be offered a discount on the regular fee.
Privacy and Your Rights
Our practice policy states:
"This practice is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document. It is the policy of this practice to maintain the security of your personal health information at all times and to ensure that this information is only available to authorized members of staff".
We take great measures to ensure this commitment, and Privacy Policy Procedures Document, outlines our policies on privacy issues. We abide by the 10 National Privacy and Principles available at www.privacy.gov.au/health/index.html
Complaints
We welcome constructive criticism at this practice. From time to time, the practice will invite patients to complete a questionnaire on their views of the practice and how it may be improved. If at any time you are unhappy with the service provided, please speak to the Practice Manager.
If you feel that you need to take any matters further or wish to discuss your complaint with an external party, there are several options including Queensland health quality and complaints commission on (07) 31205999, GPO Box 3089, Brisbane QLD 4001
www.hqcc.qld.gov.au
Phone Calls
We try to keep interruptions to every patients consultation to a minimum. You can help us by noting the following:
1. Please state if it is an emergency.
2. Please state if the doctor has asked you to call them back
regarding results or to check on your condition.
The doctor will attempt to call you at their earliest opportunity.
3. There will be no over the phone consultations.
If the GP is with a patient, a message will be taken and the reception staff will advise you when it is likely that the GP will be able to return your call.
Getting the Results of a Test or Procedure
We ask that you phone for your results between the hours of 1.00pm and 5.00pm. Reception staff are directed by the doctor to notify you of their comment on the results. Your results remain confidential. Any urgent recalls will be notified by the doctor or the reception team under their direction. Please make sure that you check the status of your results.
Any Urgent results will be notified by the Doctor or a team memeber under the GP's direction.
It is often necessary for patients to have follow-up appointments to discuss results and to implement further action required for your health care.
Reminders
Our practice is committed to preventative care. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. Your GP will seek your permission to be included on our reminder system. If you do not wish to be a part of this system, please advise your GP or let us know at reception.