Making appointments

Every effort will be made to accomodate your preferred time and GP.  Longer consultations are available on request. Please ask our receptionists if you require some extra time or are unsure how long you should book for. We ask that a double appointment be made for complex problems, Insurance and Employment Medicals. Some of our Doctors require longer appointments for new patients. Please also book and appointment for each family member that needs to be seen.

Reception staff will attempt to contact you if there is any unforeseen delay or the doctor has been called away.

Every effort is made to keep as close to scheduled appointment times as possible.  Variation occurs when it becomes necessary to fit in urgent cases between normal appointments. We apologize for delays however suggest that you phone ahead of your appointment time to see how your GP is running.


Emergencies
 
Emergencies will always be given priority  and our reception staff will attempt to contact you or update you on the progress of your scheduled appointment.


Interpreter services 

Are available if required, please let us know when you make an appointment and we can organize this for you. 
    
                                                                                                   
Home visits

Available for regular patients at this practice whose condition prevents them from attending the surgery. Please give as much advance notice as possible o allow us to schedule these visits.                                             


Prescriptions, referrals and medical certificates

Will not be issued without a consultation. Please discuss this with your doctor if you have any concerns.
A fee will be charged for all prescriptions or referrals that are requested without a consultation.


Missed appointments

Failing to attend for a scheduled appointment may result in a fee being charged.  Please notify us if you are unable to attend a scheduled appointment.


After Hours Care

The practice is open for your convenience on Tuesday and Thursday evenings until 9.00pm.  Please contact our reception staff to make and appointment. 
This practice has an arrangement with Family Care Medical Services, which provides care for patients of this practice outside or normal consulting hours. Please call (07) 3891 9999 should you require assistance or ask reception if you would like more information.  Their website is www.familycare.com.au.


Smoking policy

This practice has a no smoking policy.