Telephone advice available only to regular patients when Doctor decides face-to-face consultation is unnecessary and clinically safe. Doctors may not answer calls unless it is an urgent medical matter. Doctor will return your call at later time convenient to doctor within the day. (Please inform receptionist contact details and reason of call)

Home visits are available by some of the doctors for regular patients of the practice whose conditions prevent them from attending the surgery. Please discuss directly with your doctor (Visits may not be bulk-billed) or ring after hour number on 137 425 to organize visit from National Home Doctor Services.

Your doctor will advise when test results are expect to arrive at the practice under normal circumstances. Ask your service provider when to expect results. Make follow-up appointment to discuss test results with your doctor.

Your medical record is a confidential document.Information is only available to authorised members of staff who abide by Australian Privacy Principles.

Our practice is committed to preventive care & may issue you with reminder notices offering you preventative health services appropriate to your care. In addition to you may receive reminders from State/Federal reminder systems/ registers such as Immunisation Register, PAP register.

Our doctors speak variety of other languages and may be able to help with your needs. Interpreter services can be arranged on request. Some interpriter services may not be free and any costs will be charged to the patient.

We don’t charge cancellation fees. Appreciate informing us of cancellations.