SCRIPTS
Doctors do not write scripts without seeing patients. Please plan ahead to ensure that you have a sufficient supply. S8 scripts are not written by or Doctors at this surgery.

REFERRAL TO SPECIALISTS
To ensure the best management of your care, we like to discuss your condition before referring you to a specialist.  You may request a particular specialist of your choice.
Please note that we are not permitted by law to back-date specialist referrals, so please ensure that you have a current referral before you see the specialist.

MEDICAL CERTIFICATES
Medical certificates are legal documents. They are available only if you present for consultation with one of our doctors. We cannot issue Certificates without you actually seeing the doctor and we are not permitted to issue Certificates retrospectively.

TEST RESULTS
Test results cannot be given over the telephone unless prior arrangements have been made with your doctor. Test results are an important part of your medical care and may need explanation. To avoid any misunderstanding and to allow for discussion of abnormal results, please make an appointment to see your doctor.  Test results will only be given to the patient and not to other family members.

PRIVACY POLICY
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

REMINDER SYSTEM
Our practice is committed to preventative care. Your doctor will seek your permission to be included on our reminder system. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this system, please let your doctor or reception know.

COMPLAINTS AND SUGGESTION
If you have a problem, we would like to hear about it. Please feel free to talk to your doctor or our practice manager, Leanne. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously.
If you wish to take the matter outside the practice, you can contact:
The Office of the Health Ombudsman on 133646, they deal with complaints about a GP.
The Office of the Australian Information Commissioner deal with people not being able to access their medical records. Please call 1300 363 992 to talk to them.

THIS PRACTICE HAS A NO SMOKING POLICY
Please ask us if you would like some help to quit. There is no smoking permitted on site or within 4 metres from the front of the building.