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ATHERTON CLINIC
2 Wylie Street
Atherton, QLD 4883
Telephone: 07 4091 2300
After Hours: 0418 184 070
Fax: 07 4091 4900
www.yourhealth.net.au/atherton
Atherton Clinic is a fully accredited practice.
We strive to provide the highest standards of care and service.
ALL PATIENTS WITH COLD & FLU LIKE SYMPTOMS WILL BE SEEN IN THE UNDERCOVER CARPARK AREA AT THE REAR OF THE BUILDING
Unfortunately Atherton Clinic is unable to accept new patient appointments at this time
General Practitioners
Dr Stephen Webb
Dr Danae Cole
Dr Martin Deuble
Dr Chloe Aquilina
Dr Jessica Wilcox
Dr Samuel Heckathorn (Registrar)
NURSES
Fleur, Tracy, Raye and Lisa
PRACTICE MANAGER
Janelle
PRACTICE STAFF
Debbie, Carol, Carolyn, Alex and Viki
HOURS
Monday to Friday 8.00am – 4.30pm
Saturdays, Sundays & Public Holidays – Closed
If your medical problem is URGENT – PLEASE PHONE 000
(eg: chest pain, shortness of breath, severe allergic reaction, asthma etc)
COVID19 Policy & Procedure
Anyone experiencing cold & flu symptoms is encouraged to have a COVID19 test.
Patients with cold and flu symptoms are not to enter the reception/waiting area, instead to phone reception for advice in regard to appointments. Patients will be asked to present to the undercover car park area at the rear of the building at their allocated appointment time.
APPOINTMENTS
Please phone 4091 2300 to enquire about appointments and bookings. A standard consultation is for a single matter. If you require a longer consultation for more than one issue – please inform reception staff, a longer appointment will be needed. We have “On the Day” appointments (15 mins) for if you are unwell on any given day – please note these are limited (for Atherton Clinic patients only). Appointment reminders are sent via SMS the day prior to your appointment if you have consented to this. If you cannot attend your appointment, please inform reception staff as soon as possible.
TELEPHONE CALLS
Doctors cannot take calls while consulting with patients, except for emergencies, specialists, pharmacists etc. The doctors when available will take calls between 1pm -1.30pm. Reception will take a message and the doctor/nurse or receptionists will return your call when available.
Emails:
Using an email to communicate with your doctor is not recommended as your privacy & confidentiality may be compromised. Emails are not locked or encrypted and may be accessed by unknown persons.
If you have any clinical information that needs to be sent via email, please send to: [email protected]
TEST RESULTS
Please call after 10am to check on results. If you would like to discuss your results, please make a follow up appointment with your preferred doctor.
HOUSE CALLS
The doctors will make home visits to our palliative patients of the practice by prior arrangement only.
AFTER HOURS
For After-hours care please phone mobile No 0418 184 070. You will be answered by the rostered private doctor on call.
FEES
Payment is required at the time of consultation by cash, cheque, or EFTPOS. Atherton Clinic does not issue accounts without prior approval
Discounted fees for aged pensioners and healthcare cardholders are offered.
Because of the many services we provide, it is not possible to display all relevant fees. If you need further information about our fees please ask our receptionists.
CONFIDENTIALITY OF PERSONAL HEALTH INFORMATION
Your medical record is a confidential document. It is the policy of this practice to maintain security of your personal health information at all times and to ensure that this information is only available to authorised members of staff.
Policy: Receptionists have a very difficult task juggling phone calls, electronic requests, patient and Doctor demands. Your patience is appreciated.
Patients who verbally abuse or threaten our staff will be asked to leave the Practice and seek their care elsewhere.
YOUR RIGHTS
We strive to give you excellent service and take your concerns and suggestions seriously. Please feel free to discuss any concerns you may have with The Practice Manager or your Doctor.
Formal complaints can be directed to:
Health service complaints:
133 OHO (13 36 46)
Visit our Make a complaint page for more information on making a health service complaint.
General enquiries or questions: