Making an Appointment

Please ring 07 5486 4600 for an appointment. Every effort will be made to accommodate your preferred time and GP or next available GP. We have a small number of on-the day bookings available for patients who require urgent medical attention. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or your GP has been called away. Longer consultation times are available, so please ask our receptionists if you require some extra time. If you require an interpreter service, we can organise this for you. Please let us know when you make the appointment.

Appointments are required for all consultations. Urgent cases will always be given priority and will be seen by the first available doctor.Please tell the receptionist if you think your problem requires urgent attention but be aware that she may need to ask you further questions to provide the appropriate level of care.

If you think you have an infectious disease (eg. chickenpox or flu) please tell the receptionist when you make the appointment and on arrival so appropriate precautions can be taken.

Please ensure that you book a long consultation for check-ups, counselling, complex health problems, more than 2 problems and for completing Government and Centrelink forms. If more than one family member needs to be seen (eg.yourself & the kids), make sure you make an appointment for each person who needs to be seen.

Patients will always be given the doctor of their choice when available. If the doctor of your choice is not available, another doctor will be offered. All doctors at this practice have shared access to all patient records to enable continuity of care.

Prescriptions and Referrals

An appointment is required for all scripts and referrals. Referrals can not be back-dated by law. Always keep a list of medicines you are taking including over the counter and complementary medicines (eg.vitamins & herbs) and information about any drug allergies you may have.

To help reduce waiting times :-

  • Bring a list of repeat scripts and any referral renewals you require
  • Ask your doctor to check your previous results during your appointment
  • Keep referrals and investigation requests in a safe place so you can find them when you need them.

Test Results

Patients are requested to phone the surgery 3 days after blood tests etc. to check if they are normal or require a consultation. If the results are abnormal and require follow-up then a letter requesting the patient to make a follow-up appointment will be sent as soon as practicable. Every attempt will be made to contact patients requiring urgent follow-up on the day. An appointment is required to discuss abnormal results.

Please phone after 10:00 am for results, as the phones are very busy early morning.

Recall and Reminder Systems

Reminders are conducted for various conditions such as immunisations, diabetic care, pap smears etc.. Please inform your doctor if you do not wish to receive reminders.

Our practice also participates in National and State reminder registers which include :-

  • Pap smear registry www.health.qld.au/PapSmearRegistry
  • Australian Childhood Immunisation Register www.medicareaustralia.gov.au

Recall systems are used to recall patients back to the surgery to consult a doctor or to discuss a report, test or results. Usually recalls are used for clinically significant tests and results whether they are pathology, X-ray, specialist and clinical correspondence.

Collect Your X-rays

Due to limited storage space, practice policy is that x-rays can only be held at the surgery for a period of 1 month after which time a reminder letter will be sent and you will have 28 days to collect your x-rays. If x-rays are not collected by this time, they will be destroyed. Please note that it is advisable to keep all x-rays indefinitely for future comparison.

After Hours & Emergency

Our Doctors advise that if there is an emergency after hours always dial 000, however, if you require medical advice after hours it may be beneficial for you to call 13Health on 13 452 584  or alternatively you may present to the emergency department at Gympie General Hospital. The hospital is located in Henry Street Gympie. Phone number 5489 8444.

Home Visits

Currently we cannot offer patients home visits, unless a prior arrangement with the doctor.

Telephoning Your Doctor

GPs cannot take phone calls from patients, as a duty of care to the patients in the surgery. Reception staff can forward messages to doctors if required. Doctors will only take calls in emergency circumstances or prior arrangement.

Transfer of Medical Records

A computer generated medical summary will be forwarded to a requesting GP free of charge. Any records that require photocopying or posting via registered post or are requested by an insurance company or solicitor etc. or is a full record rather than a summary will incur a fee.

This practice will not accept a patient’s previous medical record until the patient has had a consultation and the treating doctor requests their history. As this practice has computerised medical records, we will only request and accept a summary from your previous doctor, not a complete paper record.

Privacy and Health Information

Your personal health information and your medical record may be collected, used and disclosed for the following reasons:-

  • For communicating relevant information with other treating doctors, specialists or allied health professionals
  • For follow up reminder / recall notices
  • Accounting / Medicare / Health Insurance procedures
  • Quality Assurance activities such as accreditation
  •  For disease notification as required by law (eg. infectious diseases)
  •  For use by all doctors in this group practice when consulting with you
  • For legal related disclosure as required by a court of law (eg. subpoena, suspected child abuse, court order)
  •  For research purposes (deidentified, meaning you are not able to be identified from the information given). This practice is not involved in research and does not anticipate being involved in the future.

It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised staff members. If you have concerns or wish to restrict access to your personal health information, please discuss this with your doctor or the practice principal.

Tell Us Your Thoughts

We would like to know how you feel about our practice. Do you have any suggestions or comments? If there are any areas that need improvement please tell us. We want to make things better for you! So please feel free to use our suggestion box, or complete our easy online survey by clicking on Practice survey.

We believe that problems are best dealt with within the practice, but if still dissatisfied you may contact the Health Rights Commission, 1800 077 308 www.hqcc.qld.gov.au .