Welcome to our new site

Our mission is to provide high quality health care to our patients and the community.

POLICY FOR GRANITE BELT MEDICAL SERVICES FOR SEEING PATIENTS AFTER THE BORDER REOPENS AND BEGINNING ON 17/12/2021 AS PER GOVERNMENT PROTOCOL.

• All staff must be fully vaccinated for COVID-19 – as per Qld Govt Mandate.
• All patients (vaccinated or unvaccinated) must only be allowed entry to the surgery premises if they have NO COLD OR FLU SYMPTOMS – If they are unwell, they can be offered a phone or video consult – with or without a Medicare rebate. Medicare rebates will only be available to patients who have had a face to face consult in the surgery within the previous 12 months.
• Unvaccinated patients who are NOT sick with cold or flu symptoms can enter the premises as a patient only but MUST WEAR A MASK AT ALL TIMES.
• Unvaccinated patients are unable to have anyone attend the appointment with them if they too are unvaccinated – excluding children. Unvaccinated people (patients or non-patients) are not permitted to enter the surgery if they are not being seen as a patient.
• Receptionists should ask each patient upon check in if they are vaccinated.
• If an unwell patient chooses to attend the surgery and wait in their car, the Doctor should conduct a phone consult initially, then if the patient needs to be seen, the Doctor should gown up in full PPE and conduct a car park consult. No patients with cold and flu like symptoms should be invited into the practice unless they have a negative COVID-19 test in the preceding 72 hours.

HOURS

Monday, Tuesday, Wednesday, Thursday                          8.00am – 5.00pm
Friday                                                                                     8.00am – 4.30pm

APPOINTMENTS

Please ring for an appointment. A standard consultation is 10 minutes. If you need more time with the doctor, please advise reception. Urgent problems are dealt with promptly.

HOME VISITS

Home/out-of-surgery visits are available to our regular patients when too sick to attend the surgery.

AFTER-HOURS

If you are a regular patient of our practice and in need of urgent after-hours care Monday to Thursday, please phone the surgery on 4681 2733 and a recorded message will give you the number to ring for the doctor on call.  A $50 call out fee is applicable.  For Friday Night to Monday Morning, urgent medical care is available at the Stanthorpe Hospital.  Please present to A & E for urgent medical attention.

STAFF

• Practice Manager: Trish Cuthbert
• Reception: Sandra Hood, Christine Jamieson, Gloria Lancaster-Kelly, Leone Thorne, Karen Turnley
• Nursing staff: Karen Reardon (RN), Caroline Windle (RN), Roxanne Miller (RN), Rachel Bushby (RN), Daniella Rudd (RN), Elle Rudd (EN)

COMMUNICATION

If you request to speak to your doctor, and they are consulting when you ring, your call will be returned when convenient.  Emergency calls will always be dealt with urgently.  Electronic communication with our practice is not the best option, as emails are only checked when convenient.

FEES

This is a mixed billing practice. A list of fees is available at reception. Fees are payable at the time of consultation by cash, cheque, Visa, MasterCard, or EFTPOS.  Children up to the end of their high school days and AGE Pensioners are bulk billed.

If you have any difficulty paying our fees at any time, please discuss this with the Practice Manager.

Pensioners and health care cardholders are entitled to a discounted rate.