Reminder System:  Our practice is committed to preventative care. We may issue you with a reminder notice from time to time offering you preventative health dervices appropriate to your care. If you do not wish to be part of this system please let us know at reception.

Parking:  We have off street car parking behind the Surgery building.

Repeat Prescriptions: It is the policy of this practice to charge a fee of $10.00 for repeat prescriptions provided outside a consultation or allocated script times. In most circumstances a repeat prescription will not be given unless you have visited the practice in the last 6 months. Patients requiring Authority Scripts must organise an appointment.

House Calls: House calls are available for patients of the Practice who are unable to get to the Surgery.  This is at the discretion of your doctor.  If you feel you require a House Call, please phone the Surgery and discuss this with the Receptionist.

Hospital Care  – If patients have private medical insurance, the Clinic doctors are very pleased to care for patients of the Practice if they require hospitalisation, including performing or assisting with surgical operations and giving anaesthetics.

Missed Appointments: Patients who continually fail to attend or cancel appointments may incur a fee (not refundable from Medicare).

Private Health Insurance: The doctors urge all patients of the Practice to take out Private Hospital Insurance if they can afford it.  This allows us to care for our patients in hospital if they should require hospitalisation and so provide continuity of care.

Privacy Policy: The Doctors and staff believe the confidentiality of your medical records is of paramount importance.  Our Privacy Policy (in line with Australian Privacy Principles legislation) is available on request.

Our Aim: The doctors and staff of The Gympie Clinic aim to provide our patients with the best service possible.  All the doctors in this Practice are committed to providing you with the best possible medical care in accordance with the AMAs Code of Ethics.  If you have a suggestion for improving the Clinic, or you are dissatisfied with your medical treatment, your account or any other aspect of the Clinic, please do not hesitate to discuss this with one of the doctors or receptionists.  Alternatively, you could contact the Health Rights Commission telephone 1800 077 308.

 

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