Patient Info
Management of your Personal Health Information
Your medical record is a confidential document. It is s policy of this practice to maintain the security of Personal Health Information at all times.
A copy of our Privacy Policy is available at reception upon request.
To help us to better provide for your healthcare needs, please inform reception of you identify with a specific cultural group or ethnicity (ie Aboriginal, Torres Straight Islander, other
At Hastings Medical Centre we are committed to preventive health care. Therefore we may submit data to various disease specific registers (ie cervical, breast and bowel cancer screening) to assist with your health management. Please be advised that your consent is required and you may opt out if you desire.
We also offer the opportunity to register for your e-Health Record. Speak to your Doctor or reception for more information.
Communication Policy
General phone calls will not be put through directly to Doctors whilst they are consulting unless of an extremely urgent matter. Please leave a message with reception and contact details for a return call. Doctor will be notified of your call electronically. We usually communicate via a phone call but with patient consent an SMS may be sent. Email is only used if patient consent is given . Patients are made aware that their privacy and confidentiality can be compromised by this method. Email is a last resort form of communication.
Getting your results
It is always important to follow up any tests or procedures you have with your Healthcare Professional. Please make a follow-up appointment if instructed to do so by your Doctor or Nurse.Our Doctors or Nurses may also contact you on occasion to discuss results and instruct patients on the next step of treatment.
Updating your information
If any of your personal details change or are updated please advise reception. Please also ensure that our reception have up-to-date emergency contact details for you in the event that we may need to contact someone for you.
Suggestions & Feedback
Have any suggestions for us? Do you have a problem you would like us to know about? Please leave us a message in our Suggestion Box, located in Reception.
You can also send us an email at [email protected] We value and appreciate your feedback, and take any suggestions or complaints seriously.
However if you wish to take the matter further you can contact the Medical Registration Board, AMA or Health Care Complaints Commission on 1800 043 159.