PHONE CALLS TO THE DOCTOR OR NURSEFolders on shelf

In an emergency, please call 000.

For non-urgent issues, one of our Registered Nurses would be delighted to talk to you or will call you back if they are unavailable.  We try to return all non-urgent calls within two working days.

RESULTS, RECALLS AND REMINDERS
Please allow 72 hours before calling the surgery for your medical results. Your doctor will call or ask for you to make an appointment if they believe your results need discussion.

We have a comprehensive reminder system for pap smears, immunisations, care plan reviews etc. If you do not wish to participate in our reminder process, please inform our administration staff.

X-RAYS
Your x-ray images belong to you and we request that you keep them safe for future comparisons. We will keep a copy of the radiologist’s report.

MEDICAL EQUIPMENT AND STERILISATION
We maintain the strictest standards of cleaning, disinfection and sterilisation in line with RACGP and Australian Standards.

YOUR PRIVACY AND RIGHTS
Our Patient Privacy Policy Documentation is on display in the waiting room.  All of our team have signed confidentiality agreements in relation to your health records.  Your records will only be accessed by authorised people.

If you have any concerns about our surgery, please contact the Practice Manager.  If you are not satisfied with the outcome, you can contact the NSW Medical Board on 02 9879 2200 or the NSW Healthcare Complaints Commission on 02 9219 7444.

* The Surgery at Jerra is a non-smoking premises.

For further information on any of these policies or other policies The Surgery at Jerra has, please contact our practice manager on 02 6255 8112.