Patient Information
COVID-19 PRECAUTIONS
Our clinic still requires masks to be worn when you enter the clinic. Please remember to bring one with you to your appointment, or you may purchase one from the pharmacy next door.
Please advise the receptionist when you phone us if you have any cough, cold or sore throat symptoms. We can then triage you appropriately.
PRACTICE FEES
We are a mixed-billing practice.
Bulk billing is available to children aged 15 years and under, Age Pension card holders, and DVA card holders.
For all other patients fees apply, and are payable at the time of consultation.
Our standard consultation fee is $85 weekdays, and $90 on Saturdays. Our long consultation fee is $170.
Longer appointments, certain tests and care plans may attract higher fees.
If you have any questions, please do not hesitate to contact us and ask the receptionist.
APPOINTMENTS
Please phone us on 5976 3600 to make an appointment.
If you have multiple issues to discuss, feel that your condition is of a serious or urgent nature, or require extra members of your family to be seen, please assist us by advising the receptionist so that we can allow extra time for your appointment.
TELEHEALTH CONSULTATIONS
A phone consultation may be appropriate at times, such as for repeat script requests.
As per Medicare requirements, you must have been seen the Doctor face-to-face within the last 12 months. Our GPs make their telehealth calls at set times each day, and can be booked by phoning reception.
REFERRALS & PRESCRIPTIONS
An appointment is required for all referrals and/or prescriptions that you may need.
AFTER-HOURS
When the surgery is closed, you can contact our locum service, DoctorDoctor on 13 26 60, where you can ask for advice or have a doctor visit you at home.
If your condition is more serious or of an urgent nature please call 000 or attend your nearest emergency department.
RESULTS
Your Doctor will review your results, and if they would like to see you for a follow up appointment, you will be put on our recall system and contacted by telephone.
However you are welcome to book an appointment at any time to discuss your results. They will not be given out over the phone or via email.
TELEPHONE POLICY
Please phone and speak to our reception staff, who can leave a message for the Doctor on your behalf and your call will be returned as soon as possible.
COMMENTS & FEEDBACK
We welcome patient feedback, both positive and negative, and appreciate your time with providing this directly to us.
We try to understand patient specific dissatisfaction and take appropriate action to rectify or limit problems.
Please direct any feedback or complaints to our Practice Manager via email at [email protected].
PRIVACY POLICY
All patient information and medical records are strictly confidential. If you would like to know more, please have a read of our Practice Privacy Policy.