Fees & Cancellation Policy
We are a Mixed Billing Practice. Please make sure you are aware of the doctors fees when booking appointments. All Doctors Billing types can be found under Our Doctors Tab on our website.
Dr Toby Catlin – Bulk Billing book is now closed to new patients, who can still book privately with a Medicare Rebate on the day of service. Dr Catlin’s existing regular patients will continue previous arrangements.
Dr Lisa Fraser – Bulk Billing appointment book is now closed. Patients can still book under Dr Fraser’s private appointment book with a Medicare Rebate on the day of service.
WALK IN CLINIC – Private fee with a Medicare rebate (time based).
Item 23 – less than 20mins – $67.05 – Medicare Rebate $37.05
Item 36 – at least 20mins – $101.70 – Medicare Rebate $71.70
Item 44 – lasting at least 40mins – $135.55 – Medicare Rebate $105.55
After Hours Consults Cost – Before 8am & after 8pm weekdays, before 8am & after 1pm Saturdays and all day Sunday.
Item 5020 – less than 20mins – $79.00 – Medicare Rebate $49
Item 5040 – at least 20mins – $113.95 – Medicare Rebate $83.95
Item 5060 – lasting at least 40mins – $147.75 – Medicare Rebate $117.75
Mental Health and Group/Family consultations with Dr Vinh Tran
$50 above the Medicare Rebates
Fabienne Green, Dadirai Gara and Jessica Nguyen (Registered Psychologists)
Consultation >50mins Item no. 80110 Fee $154.80 (rebate $84.80) *Gap $70 – Medicare Rebate only for Mental Health Care Plan
Consultation >30mins Item no. 80100 Fee $130.10 (rebate $60.10) *Gap $70 – Medicare Rebate only for Mental Health Care Plan
Fabienne Green and Dadirai Gara Bulk Bill HCC/Pension card/DVA holders under a Mental Health Care Plan.
For non directive pregnancy support counseling with Ms Fabienne Green
Max 3 visits/patient/pregnancy consult >30mins
Eligibility: Has to be pregnant or in the preceding 12 months and has pregnancy related issues
Needs a normal referral from your GP
Please ring medicare number 132011 prior to your visits. **Please read below for explanation.
Item no. 81000 Fee $132.20 (Rebate $62.20) *Gap $70
**Special Notes on Medicare Rebates on ALL services above
As there is a limit of Medicare Rebates for individual patients, it is very important that you ring Medicare
on 132011 to check your further eligibility prior to attending your consultation with an Allied Health
Professional. If you are no longer eligible for your rebates and wish to see the Allied Health
Professional, a private fee will be charged and there will be no rebate from Medicare. If you are being
Bulk Billed and Medicare has rejected the payment due to your ineligibility for the rebate, then a private
fee will be charged to your account. If you have any concerns about this, please do not hesitate to
contact us for further clarification. Unfortunately, this ruling is in place due to Medicare strict ruling re
Prior to your appointment, make sure you have the required documents from your Doctor. This is
essential for Medicare purposes. Documents required are the GP mental health plan, or the GP
management plan with the Team Care Arrangement.
APPOINTMENT CANCELLATION POLICY
We understand that unplanned issues can come up and you may need to cancel an appointment. If that happens, we respectfully ask for scheduled appointments to be cancelled at least 24 hours in advanced for allied professionals and 3 hours in advance for General Practitioners.
Our doctors and allied health professionals want to be available for your needs and the needs of all our patients. When a patient does not show for a scheduled appointment, another patient loses an opportunity to be seen. Although we have always had a cancellation policy, circumstances have caused us to enforce a policy for non-attendance appointments, and those appointments not cancelled within 24 hours.
As of 23rd March 2017 there will be a fee of
$33.00 assessed if we do not receive a call to cancel an appointment.