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OPENING HOURS

APPOINTMENTS

To book an appointment, please ring 9662 6402.  Emergencies and booked appointments are given priority.  A long appointment is required for initial or annual health checks, complex medical and mental health problems, health assessments and for insurance medicals.

AFTER-HOURS & EMERGENCIES

When the surgery is closed, please ring 9662 6402 or 0414 626 402.

HOME VISITS

Home visits are available to regular patients.

COMMUNICATION POLICY

Patient enquiries other than emergency calls will be attended to at the end of each session.

ACCESS TO MEDICAL RECORDS

Legislation requires that all patients have access to their medical file. The doctor will provide an up-to-date and accurate summary upon written request.  A minimum of one week’s notice is required.

TEST RESULTS / FOLLOW UP

Certain test results cannot be provided over the phone as they require an explanation.  Please come in to discuss your results with your doctor.

FEEDBACK / COMPLAINTS

Please discuss any concerns with your doctor or the practice manager.  Should we fail to address your expressed concerns, you may contact the Health Care Complaints Commission:

OUR MEDICAL FEES

Consultation fees are payable at the time of service, including home visits. Pensioners, veterans and the financially disadvantaged are bulk-billed, except for house calls, Saturday and evening surgery. Please check our fee schedule.

MANAGEMENT OF YOUR PERSONAL HEALTH INFORMATION

All medical records are confidential and only accessed by authorised staff.  We abide by the Australian Privacy Principles available at www.oaic.gov.au.