All patients are required to give their Doctor 24 hours notice for their repeat prescription. It is practice policy to charge $5.00 for repeat prescriptions provided outside a consultation and $5 for a faxed prescription. No prescriptions will be faxed through to pharmacies until payment has been received. In most circumstances a repeat prescription will not be given unless you have visited the practice in the last three months. Patients requiring Authority Scripts must organise an appointment. Patients requiring prescriptions that have not previously been prescribed by a doctor within the practice will require an appointment. Please advise staff of the name, dosage and strength of the medication when requesting a prescription.
REFERRAL TO SPECIALISTS
To ensure the best management of your care, we like to discuss your condition before referring you to a specialist. You may request a particular specialist of your choice.
Please note that we are not permitted by law to back-date specialist referrals, so please ensure that you have a current referral before you see the specialist.
Medical certificates are legal documents. They are available only if you present for consultation with one of our doctors. We cannot issue Certificates without you actually seeing the doctor and we are not permitted to issue Certificates retrospectively.
Test results cannot be given over the telephone unless prior arrangements have been made with your doctor. Test results are an important part of your medical care and may need explanation. To avoid any misunderstanding and to allow for discussion of abnormal results, please make an appointment to see your doctor. Test results will only be given to the patient and not to other family members unless the patient has given permission. Where prior arrangements have been made test results can be obtained by phoning our reception staff who will be obtain a message from your doctor after reviewing your file.
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
Our practice is committed to preventative care. Your doctor will seek your permission to be included on our reminder system. We may issue with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this system, please let your doctor or reception know.
Our Doctors prefer not to take telephone calls whilst consulting. Reception staff will screen calls and if required a message will be passed to the Doctor.
FEES & BILLING ARRANGEMENTS
We require payment at the time of consultation. A standard consultation is $50.00. If you are unable to pay the full amount, a gap fee may be offered, but please discuss this with the accounts clerk before you see the Doctor. The current Medicare rebate is $37.60. Longer consultations and other procedures attract a higher fee, however an increased Medicare rebate is also applicable.
We can also process your Medicare claim in the surgery allowing you to electronically claim back your rebate on the day, through ‘Tyro’. Please ensure you have your current medicare card & EFTPOS card (Cheque or Savings account) with you. Please ask our accounts clerk for more information regarding Tyro claims.
Full details of all consultations, including home visits, are available from reception. Please feel free to enquire. Not all Specialists, Physiotherapists, Pathology and X-ray Departments bulk bill patients. You may have to pay a gap fee.
If you have a problem we would like to hear about it. Please feel free to talk to your Doctor. You may prefer to write to us. We take your concerns, suggestions and complaints seriously. However, if you wish to take the matter further and feel that you need to discuss the matter outside of the surgery there are several options available including:
The Medical Registration Board, AMA or Health Care Complaints Commission, 99 Bathurst Street, Hobart 7000. Phone 03 6233 634803 6233 6348 or Regional Free Call number 1800 001 1701800 001 170.