THIS PRACTICE HAS A NO SMOKING POLICY

REPEAT PRESCRIPTIONS
It is practice policy to charge $20.00 for repeat prescriptions provided outside a consultation.  No prescriptions will be faxed through to pharmacies unless prior arrangements have been made with your doctor.  In most circumstances a repeat prescription will not be given unless you have visited the practice in the last three months. Patients requiring Authority Scripts must organise an appointment.

REFERRAL TO SPECIALISTS
To ensure the best management of your care, we like to discuss your condition before referring you to a specialist.  You may request a particular specialist of your choice.
Please note that we are not permitted by law to back-date specialist referrals, so please ensure that you have a current referral before you see the specialist.

MEDICAL CERTIFICATES
Medical certificates are legal documents. They are available only if you present for consultation with one of our doctors. We cannot issue Certificates without you actually seeing the doctor and we are not permitted to issue Certificates retrospectively.

TEST RESULTS
Test results cannot be given over the telephone unless prior arrangements have been made with your doctor. Test results are an important part of your medical care and may need explanation. To avoid any misunderstanding and to allow for discussion of abnormal results, please make an appointment to see your doctor.  Test results will only be given to the patient and not to other family members.

PRIVACY POLICY
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

REMINDER SYSTEM
Our practice is committed to preventative care. Your doctor will seek your permission to be included on our reminder system. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this system, please let your doctor or reception know.

COMPLAINTS AND SUGGESTION
If you have a problem, we would like to hear about it. Please feel free to talk to your doctor or our practice manager, Joe Gallo. You may prefer to write to us or email our Practice Manager directly to [email protected]  We take your concerns, suggestions and complaints seriously.

If you wish to take the matter outside the practice, you can contact:
NSW Health Care Complaints Commission,
Locked Mail Bag 18
Strawberry Hills NSW 2012
Telephone: (02) 9219 7444, Fax: (02) 9281 4585, Website: www.hccc.nsw.gov.au