Fee Policy: Mediplex is not a Bulk Billing Practice

Payment at time of consultation is preferred -either by Cash, Cheque, Eftpos or Card.
(We offer Medicare Online Claiming* to ensure you receive your rebate
as quickly as possible)

Veteran Affairs card holders and existing pensioners who are currently bulk billed will continue
to be bulk billed for routine consultations – during normal* surgery hours.
* Normal Surgery Hours are: 8.30 am – 5 pm Monday – Friday

There will be no bulk billing at all
After 5 pm Monday – Friday,
Weekends and Public Holidays

(with the exception of Veteran Affairs card holders)

**Health Care card holders and children under 16 will be charged a reduced fee – except if seeing
Dr Gary Rose who does not offer a reduced fee.

(*If you register your banking details with Medicare we can transmit your claim for you and your rebate will be deposited directly into your bank account, usually within 48 hours).
Please follow the link below to register your details online.

Privacy Policy

This practice follows the “Code of Practice for the Management of Health Information in medical Practices” developed by the Royal Australian College of General Practitioners.
This means that your personal health information is kept private and secure.
The approach used in the Code is consistent with the provisions of Federal and State Privacy Legislation.

A full copy of our privacy policy can be downloaded from the download page.

Feedback and Complaints Policy

We are constantly striving to give you the best possible care and attention. If you have any suggestions about any aspect of our service, please mention this to your doctor or a member of staff.
Should you have any complaints please address them in writing to the Practice Manager or speak to your doctor.
All complaints will be dealt with promptly.
For medical complaints the Health Services Commission can be contacted on 1800 136 066.
Anonymous feedback can also be left in the suggestion box located near the front entrance.
Please ask at reception for a feedback form.

Zero Tolerance Policy

St Helena Mediplex has a zero tolerance policy towards abusive or aggresive patients.
Any patient/person who is agressive or abusive towards Doctors or staff will be asked to leave immediately.
Failing to do so may result in the police being called.
Future treatment may be refused and we may request you transfer your records to another practice of choice.

No Smoking Policy

St Helena Mediplex is a Smoke-Free zone.
Smoking of any kind is not permitted on the premises.



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